New Year’s Resolutions. It seems like that’s all anyone is talking about at this time of year. We make resolutions at home, at work, and even in the kitchen. We talk about our resolutions with friends and family, write them in a notebook, or print them on signs to hang on the wall. Some experts even tell us to forget making new year’s resolutions and to instead make anti-resolutions: habits to break in the new year.

I am not against making resolutions, or even anti-resolutions, but there is a reason why gym memberships spike in January and fall throughout the rest of the year. If you are among the few who can keep your resolutions, I commend you. For the rest of us, I recomm...

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By: Ben Zapata

2019 was a formative year for Omega and for me personally. Not only was it a successful year in the traditional sense—we provided valuable concierge services to our clients and we grew our employee and corporate concierge offerings—but we also grew in other ways. As the year comes to a close, now seems like a good time to recap our year and look ahead to 2020.

Sharing Our Culture

In February of this year, I was invited to speak at a Prosper Jefferson seminar that focused on Human Resources. As is the format for the series of events hosted by the Jefferson Chamber and JEDCO, I was one among several speakers all a topic—HR in this case—from different angles....

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Omega was recently accepted into the Economic Gardening Initiative hosted by Louisiana Economic Development (LED). Described by LED as a, “a market research program that provides virtual access to information tailored to your specific needs,” the Economic Gardening Initiative offers no-cost technical assistance to emerging Louisiana businesses. Omega will have access to market research and growth strategy experts from across the country.

In the coming weeks, Omega’s leadership will spend between 8 and 10 hours on phone conferences with consultants affiliated the National Center for Economic Gardening. After the series of discovery calls, the economic gardening consultants wi...

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By: Ben Zapata, Founder & CEO

If you have read my past posts or heard me speak before, or if you follow Omega on social media, you probably know that I am a fan of Simon Sinek. I have read many of his books, and I am a big believer in his golden circles principle of starting with “why.” I have adopted the golden circles into our new employee orientation, and I made them part of my presentation during a company culture seminar. As you can see, I’m sold on knowing your why—I’m all in. I recently came across two examples of individuals with seemingly simple jobs who understand their purpose.

A Simple Act of Kindness

The event that brought on this article was a simple ...

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At Omega, we talk a lot about engaging employees and improving the employee experience. We take steps to increase engagement among Omega’s staff, and our concierge services help our clients in engaging their employees. With that in mind, we are proud to sponsor—and look forward to attending—NFP’s October 17 “Ahead of the Curve” conference focused on innovation in employee engagement.

NFP has arranged for speakers and discussions surrounding the issue of pioneering solutions to everyday employee engagement challenges. Topics of discussion will range from creating a welcoming and engaging environment to diversity & inclusion to cyber security. Omega looks for...

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Employee engagement. What is it exactly, and why does it matter? A lot has been written about the topic, and a lot of companies have tried a number of tactics to increase engagement among their staff. Omega has a unique take on on employee engagement from two points of view: we take our company culture seriously, and our employee concierge service helps businesses attract, engage, and retain talent.

With many years of experience, along with external research that support our findings, we have seen that more engaged employees are more productive and positively affect your bottom line. And we believe, therefore, that it is worthwhile to make an investment in employee engagement.

Employee Engagem...

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By: Ben Zapata, Founder & CEO

Every company has a culture. A company’s culture can be good, it can be bad, or it can be ugly, but it is a culture nonetheless. I am a firm believer that a strong company culture not only gets current employees performing at their best, but also attracts employees to come work for us.

I also believe that it is too late to wait for an employee’s first day to impart our culture on them. That is, we have an opportunity during the recruiting, hiring, and onboarding phases to find the right culture fit and get buy-in to our culture.

We're obsessed with company culture. We build community, pay employees to read, and we start with our "why." Click here to le...

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How do you want your staff to treat your customers? I could write a whole article (or maybe even a book) about customer service, but suffice to say you want your employees acting warm, respectful, and friendly to your customers. There are several basic habits you want them to form, which may include smiling, a firm handshake, and others. Again, this is for another time.

For now, I want you to picture the ideal interaction between an employee and a customer. How is the employee conducting themself, and how are they behaving? Now I want you to picture yourself treating that employee in that same ideal way. I ask you to do this because something magical happens when you treat your staff like you...

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Lawers, engineers, accountants, and consultants across industries utilize a revenue model known as billable hours. A concept well-known to many, “billable hours represent work hours that a staff member reports as being chargeable to a client.” Simply put, work is divided into two buckets: billable and non-billable. Any time spent on working on a client’s project is billable, while time not spent on client work is non-billable. Simple enough.

The Challenges with Billable Hours

While billable hours present a number of challenges—tracking time, accounting for interruptions, and others—a key issue with billable hours is time spent on non-billable work. According to a ...

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At Omega Concierge, we’re not afraid to do things a little differently than what’s considered the norm. For example, we pay our employees to read to help them grow, and we invest in our people to get the most out of them. Our core values are “ethics,” “excellence,” and “education.” I like to think of our way of doing this as "The Omega Way." In this post, I outline why Omega operates the way we do, and what it means to do things The Omega Way.

It means to strive for excellence—always.

If Omega’s people aren’t doing our best every day, then we are letting down our clients. I also consider a failure to strive for excellence a fai...

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