At Omega Concierge, we’re not afraid to do things a little differently than what’s considered the norm. For example, we pay our employees to read to help them grow, and we invest in our people to get the most out of them. Our core values are “ethics,” “excellence,” and “education.” I like to think of our way of doing this as "The Omega Way." In this post, I outline why Omega operates the way we do, and what it means to do things The Omega Way.

It means to strive for excellence—always.

If Omega’s people aren’t doing our best every day, then we are letting down our clients. I also consider a failure to strive for excellence a failure in my leadership. If we aren’t offering the best service, sharing a smile with ever...

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You’ve probably already noticed, but the workforce is changing. Baby boomers are retiring, and young people are graduating high school, trade schools, and college every year—and heading straight into the workforce. Millennials, those born between 1981 and 1996 made up more than 35% of the American workforce in 2017. And this number is growing. By 2025, this group will represent 75% of the workforce.

Statistics aside, what does this this all mean? With older generations still holding leadership positions and holding decision-making authority, there is a potential disconnect between the employer and the employees. It also means that employers have an opportunity now to get to know millennials, and to create a workplace that attr...

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Spring is finally here, which means festival weather and crawfish season here in Louisiana, and of course, spring cleaning. Omega’s concierge staff is happy to help with personal errands and other personal tasks throughout the year, but we’ve identified five ways our clients find our services particularly useful at this time of year.

The Company Crawfish Boil

If you’re a business owner, you may want to treat your staff to an endless feast of crawfish, corn, and potatoes, but you can’t imagine planning the whole thing yourself. Let our staff handle it. We’ll get the food and drink ordered and delivered, and we can arrange for extras like table and chair rentals, a snowball cart, and entertainment. Just show up and enjoy a day with your...

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As we pointed out at the program kickoff in November 2018, the New Orleans Health Innovators Challenge is an annual competition for healthcare startups that was designed to drive healthcare innovation and investment in New Orleans. It is hosted by the New Orleans Business Alliance and presented by Blue Cross Blue Shield of Louisiana and Ochsner Health System.

After a months-long process of recruiting companies from across the country, reviewing applications, and much deliberation, the program will culminate on Wednesday, March 27 with the Pitch Finale event. The two finalists of the main competition—the Social Determinants Data Challenge—will pitch their companies to the judges and the audience.

The New Orleans Health Innovator...

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I was recently invited to speak at a Human Resource Seminar by the Jefferson Chamber of Commerce. The presenters discussed various aspects of human resources, including hiring, company policies, and other aspects of HR. I shared my experience building a culture at Omega that values and retains our employees.

I appreciated the invitation from the Jefferson Chamber, and I enjoyed meeting everyone who attended. I want to take this opportunity to share some of the takeaways from my presentation: "Holding on to Talent Once You're Lucky Enough to Find it."

A Note About Hiring

Before you can retain top talent, you need to make sure you find it. I could write a whole separate post—or make a separate presentation—about hiring, but for the purposes of this ...

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The Jefferson Chamber of Commerce and the Jefferson Economic Development Corporation (JEDCO) are continuing their Prosper Jefferson series in 2019, and on Wednesday, February 27, Omega’s Founder & CEO Ben Zapata will speak at a seminar in focused on human resources.

The event will focus on all aspects of Human Resources including hiring, company policies, and drugs in the workplace. It is designed for recruiters, HR recruiters, office managers, operations professionals, and the small business owner who serves in many roles in their business.

As always, Omega is humbled to be in the company of our fellow speakers. They are:

  • Dr. Gerry Cvitanovich, Jefferson Parish Coroner
  • Ryan Rodrigue, Hollis Companies
  • Jim Schneider, Personnel Consulting Group

Omega’s Ben Zapata will focus on retaining your best employees. Specifically, he will talk about:

  • Building a company culture that fosters community and wins buy-in from employees.
  • Empowering employees to find their purpose, which makes them feel connected to their work.
  • Being open with employees about the company and showing some level of vulnerability.

This event...

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The Walt Disney Company and its Disney Theme Parks are well-known for their commitment to a creating a magical experience. Disney is also known as a model for customer experience and customer services lessons. In fact, Disney created the Disney Institute to “advise and train a variety of organizations worldwide based on the business insights and best practices of Walt Disney Parks & Resorts."

Omega is in the business of service, so I am always looking for wisdom to impart onto my staff so that we can best serve our clients and patients. As I mention above, there are plenty of lessons to take from Disney, but one simple line from Walt Disney himself stands out to me. I think of it often, and it informs how I want our staff to go abou...

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Thanksgiving is in our rearview mirror, and that means the next month is going to be busy with tree trimming, holiday partying and gift buying. Not to mention all that goes into the end of the year for running a business.

We’ve identified ways in which concierge services, like those offered by Omega, can reduce stress this holiday season.

1. Decorations

It’s always a nice thought to decorate your office, but having a staff member stop working to hang snowflakes and garland is a tough pill to swallow. A concierge service can shop for office decorations and and fill your office with holiday spirit. At Omega, we have also hired a light-hanging service for our clients' homes, and we arranged for it all to be done by the time the individual arrive...

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In 2009, I was a guy with an idea and a dream. I knew that New Orleans-area hospitals would benefit from patient and staff concierge services, but convincing them of this was something else. With Thanksgiving upon us, I am taking the time to reflect about who and what have made Omega successful since 2009. And I’m taking this opportunity to thank them now.

To Omega’s Clients: Thank You

o our hospital clients, we are honored to have earned your trust to represent your company to your patients through patient concierge, guest services, and valet parking. We are often the first point of contact your patients and visitors have with your hospital, and we don’t take this responsibility lightly.To our employee concierge clients, we are happy to make your employee...

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Omega Concierge takes pride in our people. We believe we have built a culture that embodies our core values: excellence, ethics, and education. In this “Omega Profile” series, we spotlight our people, and next up is Jamir Valentin, a valet at Ochsner Kenner.

Jamir’s Omega Journey

Jamir joined Omega in 2015 as a valet after working in a caretaker role for a home health company. He brings that caretaker mentality to Omega and to his valet position at Ochsner Kenner.

“I feel like we’re really helping people here. And I like helping people.”

More Than Parking Cars

When asked about his favorite part about his job at Omega, Jamir immediately answered:

“Interacting with the people. We see a lot of the same people week after week. We know each other by name, and we learn about each other’s families. We really become friends with our patients. It’s more than parking cars."

In fact, during the interview for this post—which took place in the lobby of Ochsner Kenner—several passersby called to Jamir. To each one, he flashed a big smile and replied by name.

Counting His Blessings

Jamir tal...

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