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Omega Concierge takes pride in our people. We believe we have built a culture that embodies our core values: excellence, ethics, and education. In this “Omega Profile” series, we spotlight our people, starting with Concierge Kim Lopez.

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Omega Concierge was featured in a recent “Small Business Spotlight” by the New Orleans Business Alliance (NOLABA). The spotlight article featured an interview with Omega Founder and CEO Ben Zapata. During the interview, NOLABA asked Ben about the founding of Omega, our recent growth, and our plans for the future.

The following is an excerpt from the interview:

NOLABA: You’re a company that has taken advantage of New Orleans’ small business/entrepreneurial ecosystem. Can you tell us how you have you utilized these small business resources to help Omega Concierge grow?
The 2013 decision to take advantage of small business resources was a game-changer for Omega. We went through the Goldman Sachs 10,000 Small Business Program, which I cannot say enough positive things about. Through the program and its partners, including the Hope Credit Union, we have seen real growth. Getting involved with the New Orleans, St. Tammany and Jefferson Chambers have helped us make new connections as well.

NOLABA: What has been the number one key to Omega Concierge’s success so far?
Our culture is the number one key to Omega’s success. Our staff provides service that is consistent and timely. I believe this consistency can be attributed to the culture we have built. We’ve been able to hire people that buy into our core values.

NOLABA: What is your pitch to a prospective customer to get them to use Omega Concierge?
It varies by the customer, but when pitching our employee concierge services, I say:
“Our services make for a happier, more productive workplace. Employee concierge services allow your people to focus on work. Looking at our services as an employee benefit, you can attract and retain talent and show your employees that you care about them.”

The entire Small Business Spotlight can be found on NOLABA’s website. Omega Concierge thanks the New Orleans Business Alliance for helping to tell our story.

About the New Orleans Business Alliance: A public-private partnership, New Orleans Business Alliance (NOLABA) is the official economic development agency for the City of New Orleans. NOLABA was formed in 2010 th...

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Because the relationship that hospitals have with their patients is unlike a traditional customer relationship, customer (patient) satisfaction can be difficult to measure and its importance difficult to quantify. However, high patient satisfaction is important for hospitals to strive for, and concierge services from a company like Omega can help you achieve it.

Why you should care about happy patients

In a blog post, healthcare marketing firm Language of Caring outlines the following reasons for placing value in patient satisfaction:

  1. Improved outcomes and healthier patients
  2. Patient retention, loyalty, and growth
  3. Success with accreditation and regulatory agencies
  4. Favored relationships with health plans
  5. Lower costs of doing business
  6. Reputation, pride and satisfaction
  7. Profitability

The Language of Caring article provides the rationale for each of these benefits, but the most important takeaway is that there are many business reasons to strive for happy patients. Improving the patient experience in your hospital can lead to hig...

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Since 2009, Omega Concierge has offered employee concierge and patient services to hospitals. Omega is proud to announce that we are expanding our offerings to include employee concierge services for private sector businesses, educational institutions, and many more.

Employee Concierge Services Explained

Employers hire Omega to provide concierge services for their employees. With Omega’s hospital clients, doctors and nurses have enjoyed the services Omega offers.

They commonly call on Omega to:

  • Make a trip to the supermarket and put the groceries away at home.
  • Pick up or drop off dry cleaning.
  • Coordinate the repair or servicing of a vehicle.

We have gone to an employee’s home to let in a plumber and to retrieve a child’s forgotten homework and delivered it to school. We have even planned and executed a luau-themed party which included delivery of a whole big. Employees are encouraged to get creative. If it ...

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