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Ben Zapata: What it Means to do Things “The Omega Way”

At Omega Concierge, we’re not afraid to do things a little differently than what’s considered the norm. For example, we pay our employees to read to help them grow, and we invest in our people to get the most out of them. Our core values are “ethics,” “excellence,” and “education.” I like to think of our way of doing this as "The Omega Way." In this post, I outline why Omega operates the way we do, and what it means to do things The Omega Way.


It means to strive for excellence—always.

If Omega’s people aren’t doing our best every day, then we are letting down our clients. I also consider a failure to strive for excellence a failure in my leadership. If we aren’t offering the best service, sharing a smile with everyone we meet, and being our most hospitable selves, then we aren’t doing things The Omega Way.

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It means to never stop innovating.

In 2009, Omega was a personal concierge service, running errands for and tending to the affairs or individuals. We grew from there into hospital concierge services, providing valet, guest services, and patient and staff concierge services to the healthcare field hospital clients. More recently I wondered, what would happen if we took the employee concierge service to other businesses? We launched this service in 2018, and we're off to a great start.


It means to learn something new.

At Omega, we pay our employees to read. We don't ask them to read, we don't hope they read, we pay them to read. We know that our employees won’t work for us forever, and we want them to leave Omega with more skills than when they joined us. I am a lifelong learner myself, and I know that my appetite to learn has been critical to my personal and professional journey.


It means to start with your why.

As I mentioned above, I am always looking to learn new things. When I first came across Simon Sinek’s Golden Circle, I immediately bought into the idea of “starting with why.” I incorporate this into Omega’s new staff orientation, and I eagerly share the idea with others. When we start with our why, we understand our purpose. And when we understand our purpose, we have the opportunity to be our best selves.


Yes, we believe in doing things The Omega Way, but I am convinced that operating this way isn’t so radical after all. We do our best and demand that of others, we treat everyone with respect and with a smile, and we see our employees as valued members of our team and treat them as such. I am proud to say that we do things The Omega Way. What’s valuable to you in your approach work and life?