How do you want your staff to treat your customers? I could write a whole article (or maybe even a book) about customer service, but suffice to say you want your employees acting warm, respectful, and friendly to your customers. There are several basic habits you want...
Lawers, engineers, accountants, and consultants across industries utilize a revenue model known as billable hours. A concept well-known to many, “billable hours represent work hours that a staff member reports as being chargeable to a client.” Simply put, work is...
At Omega Concierge, we’re not afraid to do things a little differently than what’s considered the norm. For example, we pay our employees to read to help them grow, and we invest in our people to get the most out of them. Our core values are “ethics,” “excellence,”...
I was recently invited to speak at a Human Resource Seminar by the Jefferson Chamber of Commerce. The presenters discussed various aspects of human resources, including hiring, company policies, and other aspects of HR. I shared my experience building a culture at...
The Walt Disney Company and its Disney Theme Parks are well-known for their commitment to a creating a magical experience. Disney is also known as a model for customer experience and customer services lessons. In fact, Disney created the Disney Institute to...
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