Ben Zapata: How Omega Retains Our People

Ben Zapata: How Omega Retains Our People

I was recently invited to speak at a Human Resource Seminar by the Jefferson Chamber of Commerce. The presenters discussed various aspects of human resources, including hiring, company policies, and other aspects of HR. I shared my experience building a culture at...

People can Feel Perfection: A Lesson from Disney

The Walt Disney Company and its Disney Theme Parks are well-known for their commitment to a creating a magical experience. Disney is also known as a model for customer experience and customer services lessons. In fact, Disney created the Disney Institute to...

Giving Thanks

In 2009, I was a guy with an idea and a dream. I knew that New Orleans-area hospitals would benefit from patient and staff concierge services, but convincing them of this was something else. With Thanksgiving upon us, I am taking the time to reflect about who and what...

Omega Profile: Jamir Valentin

Omega Concierge takes pride in our people. We believe we have built a culture that embodies our core values: excellence, ethics, and education. In this “Omega Profile” series, we spotlight our people, and next up is Jamir Valentin, a valet at Ochsner Kenner. Jamir’s...

Why Omega Pays Our Employees to Read

Omega Concierge has a practice that gets some puzzling looks when I tell people about it: we pay our employees to read. You read that right: we pay hourly employees for every book report they hand to me—salaried employees are required to turn in quarterly book...